Shipping Terms & Conditions
Shipping Information
We provide a variety of shipping services to ensure you can choose the option that best fits your needs. Each courier service has specific guidelines (detailed below), but we recommend testing each option as their services can vary based on your postcode. If certain options are not available, it is likely because you have items in your cart that are too bulky (some items do not fit in satchels, and very large items can only be shipped with Direct Freight).
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TNT offers a premium service, with their express service advertised as next-day delivery, though this is not always guaranteed. Their road service is also premium but more cost-effective. Check their transit time calculator here: (https://www.tnt.com/express/en_au/site/shipping-tools/transit-times.html)
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Direct Freight offers an affordable and reliable road service. Check their transit time calculator here: (https://www.directfreight.com.au/ETACalculator.aspx)
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DHL International Express handles all international orders, including those to New Zealand.
Authority to Leave
If you do not provide authority to leave and are not present to receive your parcel, it will be returned to the depot. In this case, you will be charged a re-delivery fee.
If you select authority to leave if no one is home when processing your order, Aunt Alma cannot be held responsible for any lost or stolen goods once the courier has marked the parcel as delivered. If the courier deems the provided address unsafe to leave the parcel, a second re-delivery fee will be required. This includes situations such as security complexes and apartments, locked gates at residences, unsecured pets, main roads, and other high-traffic areas. Aunt Alma cannot be held responsible if a courier deems the provided delivery address unsafe.
*Please note there is always a possibility of complications with your parcel once it leaves our warehouse, and we cannot guarantee timely delivery of your order 100%. Although rare, there is always a chance of our freight partners delaying or losing your parcel entirely.
Special Delivery Requests
Palletized deliveries requiring a hand unload upon delivery will incur a manual hand unload charge. Couriers often split deliveries if multiple parcels, satchels, or other items have been sent under one consignment. Aunt Alma cannot offer compensation for split deliveries and cannot guarantee parcels to be delivered in full. Specified delivery time frames or days may not always be possible. Aunt Alma cannot be held liable if the third-party courier chosen cannot meet a specified delivery time frame or date.